Summit Condominiums Community FAQs
ASMT Community FAQs
Amenity Access
Pool
- What are the operating hours of the pool?
The pool is open daily until 9:00 PM. - How many guests can I have at the pool?
Residents may bring up to 2 guests per unit. Guests must be accompanied by a unit owner. - Where is the pool located?
The pool is on the center west side of the property. A key is required for entry—please obtain one from the previous resident or contact the HOA Manager at asmtmanager@goodwintx.com.
Please do not give the pool key to non-residents. The pool is for owners and tenants only. If your condo is leased, inform your tenants of these rules.
Laundry Room
- The laundry room is located in the center of the property, under the clubroom.
Door code: 5242
Architectural
- What exterior modifications can I make without approval?
All exterior modifications or improvements require approval through the association’s architectural control process. - How do I submit an architectural modification request?
Email a description (with pictures, if applicable) of your proposed changes to asmtmanager@goodwintx.com. - What is the approval process and timeline?
The Board of Directors reviews applications. A response may take up to 7 days from submission. Please provide detailed information to avoid delays. - How do I check the status of my application?
If you haven’t received a response within 7 days, submit a request via TownSq or email the Community Manager.
Board Meetings
- How do I find out when the next Board meeting is?
Meeting dates and times are posted in the News and Events section of TownSq and/or sent via email or USPS to unit owners. Register your email to receive notifications.
Common Area Maintenance
- Why isn’t my backyard being mowed?
Possible reasons include lack of access (locked gate), standing water, or other issues. Submit concerns via TownSq. - What does the Association maintain?
The HOA provides landscaping for all common and limited common areas. - How do I report a maintenance issue?
Submit a request via TownSq with a picture and details. You can track your request status in TownSq. - What is the trash/waste pick-up schedule?
Trash and recycling are provided by the HOA and located at the back of the property in three locations. - Is there bulk pick-up?
No. Large items must be hauled off and disposed of properly. Do not leave items by the dumpsters. - How do I get utility services?
Contact the City of Austin or your utility provider. Water and trash are provided by the HOA. - How do I get a mailbox key?
Obtain it from the previous resident. If lost, owners are responsible for rekeying their mailbox. - Is there a list of do’s and don’ts for tenants?
The community’s Covenants, Conditions, and Restrictions are available at www.goodwintx.com (search for your community).
Contacts
- Who can I reach for help?
- TownSq App: Submit requests via the web or mobile app.
- Customer Service: Monday–Friday, 8:00 AM–6:00 PM
Phone: 855-289-6007
Email: info@goodwintx.com
Live Chat: www.goodwintx.com - HOA Community Manager: asmtmanager@goodwintx.com
- How can I reach the Board of Directors?
Submit a request via TownSq.
Documents
- Where can I find the governing documents?
Visit www.goodwintx.com and enter your community name in the “Find My Community Page” field.
Financial
- What is my balance?
View your balance in TownSq or contact Customer Service. - How do I pay my assessment?
- Mail:
(SMT) – Association Name
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447 - Online:
TownSq website or mobile app.
Options: pay open balance, set up recurring payments, or make a one-time payment. - Bank Bill Pay:
Update payee and address to the PO Box above. Include your account number and association code (ASMT) in the memo.
- Mail:
- Can I pay with a credit/debit card?
Yes, through TownSq.- $1 convenience fee + 3.5% of payment for credit cards
- $1 fee for e-checks
- What is my property code?
ASMT - What is the Management ID?
6587 - When is my assessment due?
Due on the 1st of each month; late after the 10th. - Why does my account show a negative number?
A negative number means you have a credit balance. - Who do I contact about past due assessments or payment plans?
- Customer Service: 855-289-6007 or info@goodwintx.com
- Payment Plans: delinquencies@goodwintx.com
- How do I update or cancel my Western Alliance auto draft?
Use the provided link or contact Customer Service. - What does my assessment pay for?
Operating expenses such as utilities, road maintenance, landscaping, amenities, insurance, etc. - Where can I find my account number?
On your billing statement or coupon book. Contact Customer Service if you need assistance.
Insurance
- How do I get a copy of the association’s insurance?
Contact Customer Service or submit a request through TownSq. - How do I add my property to the insurance certificate?
Contact the Association’s Insurance Agent.
Owner Information
- How do I update my contact information or mailing address?
Contact Customer Service or submit a request through TownSq.
Resales
- How do I get a lender questionnaire or resale certificate?
Order at https://marketplace.communityarchives.com/login - Is there a charge for lender statements?
Statements can be ordered at the link above.
Rules & Regulations
- What is the community’s pet policy?
Refer to the governing documents at www.goodwintx.com. - What is the parking policy?
Open parking on all Summit lots. Guest and handicap spaces are for guests and handicap drivers only.
TownSq
- What is TownSq?
TownSq is a mobile app for community communication, account management, news, service requests, polls, and more. - How do I register for TownSq?
- Visit https://app.townsq.io/ais/sign-up
- Enter your Account Number and Zip Code
- Provide your email and create a password
- Having trouble registering?
Contact Customer Service for assistance. - How do I change my email preferences?
Log in to TownSq, click your name in the top right, and select “Edit Profile.” - How do I submit a request in TownSq?
Log in and click the “Requests” link on the left menu. - Forgot your TownSq password?
Reset it at https://app.townsq.io/user-recovery