Summit Condominiums Community FAQs

ASMT Community FAQs

Amenity Access

Pool

  • What are the operating hours of the pool?
     The pool is open daily until 9:00 PM.
  • How many guests can I have at the pool?
     Residents may bring up to 2 guests per unit. Guests must be accompanied by a unit owner.
  • Where is the pool located?
    The pool is on the center west side of the property. A key is required for entry—please obtain one from the previous resident or contact the HOA Manager at asmtmanager@goodwintx.com.

Please do not give the pool key to non-residents. The pool is for owners and tenants only. If your condo is leased, inform your tenants of these rules.

Laundry Room

  • The laundry room is located in the center of the property, under the clubroom.
    Door code: 5242

Architectural

  • What exterior modifications can I make without approval?
     All exterior modifications or improvements require approval through the association’s architectural control process.
  • How do I submit an architectural modification request?
    Email a description (with pictures, if applicable) of your proposed changes to asmtmanager@goodwintx.com.
  • What is the approval process and timeline?
     The Board of Directors reviews applications. A response may take up to 7 days from submission. Please provide detailed information to avoid delays.
  • How do I check the status of my application?
     If you haven’t received a response within 7 days, submit a request via TownSq or email the Community Manager.

Board Meetings

  • How do I find out when the next Board meeting is?
     Meeting dates and times are posted in the News and Events section of TownSq and/or sent via email or USPS to unit owners. Register your email to receive notifications.

Common Area Maintenance

  • Why isn’t my backyard being mowed?
     Possible reasons include lack of access (locked gate), standing water, or other issues. Submit concerns via TownSq.
  • What does the Association maintain?
     The HOA provides landscaping for all common and limited common areas.
  • How do I report a maintenance issue?
     Submit a request via TownSq with a picture and details. You can track your request status in TownSq.
  • What is the trash/waste pick-up schedule?
     Trash and recycling are provided by the HOA and located at the back of the property in three locations.
  • Is there bulk pick-up?
     No. Large items must be hauled off and disposed of properly. Do not leave items by the dumpsters.
  • How do I get utility services?
     Contact the City of Austin or your utility provider. Water and trash are provided by the HOA.
  • How do I get a mailbox key?
     Obtain it from the previous resident. If lost, owners are responsible for rekeying their mailbox.
  • Is there a list of do’s and don’ts for tenants?
    The community’s Covenants, Conditions, and Restrictions are available at www.goodwintx.com (search for your community).

Contacts

  • Who can I reach for help?
  • How can I reach the Board of Directors?
     Submit a request via TownSq.

Documents

  • Where can I find the governing documents?
    Visit www.goodwintx.com and enter your community name in the “Find My Community Page” field.

Financial

  • What is my balance?
     View your balance in TownSq or contact Customer Service.
  • How do I pay my assessment?
    • Mail:
       (SMT) – Association Name
       c/o Goodwin Processing Center
       PO Box 93447
       Las Vegas, NV 89193-3447
    • Online:
      TownSq website or mobile app.
       Options: pay open balance, set up recurring payments, or make a one-time payment.
    • Bank Bill Pay:
       Update payee and address to the PO Box above. Include your account number and association code (ASMT) in the memo.
  • Can I pay with a credit/debit card?
    Yes, through TownSq.
    • $1 convenience fee + 3.5% of payment for credit cards
    • $1 fee for e-checks
  • What is my property code?
     ASMT
  • What is the Management ID?
     6587
  • When is my assessment due?
     Due on the 1st of each month; late after the 10th.
  • Why does my account show a negative number?
     A negative number means you have a credit balance.
  • Who do I contact about past due assessments or payment plans?
  • How do I update or cancel my Western Alliance auto draft?
     Use the provided link or contact Customer Service.
  • What does my assessment pay for?
     Operating expenses such as utilities, road maintenance, landscaping, amenities, insurance, etc.
  • Where can I find my account number?
     On your billing statement or coupon book. Contact Customer Service if you need assistance.

Insurance

  • How do I get a copy of the association’s insurance?
     Contact Customer Service or submit a request through TownSq.
  • How do I add my property to the insurance certificate?
     Contact the Association’s Insurance Agent.

Owner Information

  • How do I update my contact information or mailing address?
     Contact Customer Service or submit a request through TownSq.

Resales

Rules & Regulations

  • What is the community’s pet policy?
    Refer to the governing documents at www.goodwintx.com.
  • What is the parking policy?
     Open parking on all Summit lots. Guest and handicap spaces are for guests and handicap drivers only.

TownSq

  • What is TownSq?
     TownSq is a mobile app for community communication, account management, news, service requests, polls, and more.
  • How do I register for TownSq?
    1. Visit https://app.townsq.io/ais/sign-up
    2. Enter your Account Number and Zip Code
    3. Provide your email and create a password
  • Having trouble registering?
     Contact Customer Service for assistance.
  • How do I change my email preferences?
     Log in to TownSq, click your name in the top right, and select “Edit Profile.”
  • How do I submit a request in TownSq?
     Log in and click the “Requests” link on the left menu.
  • Forgot your TownSq password?
    Reset it at https://app.townsq.io/user-recovery